At Ultimate Chatani, we take pride in the quality of our authentic Solapuri peanut chatani. Since our products are perishable food items, we follow a strict yet fair return and refund policy to ensure the best experience for our customers.
1. Damages and Issues
Please inspect your order upon reception. If the product is damaged during transit, leaked, or if you receive the wrong item, please contact us immediately within 24 to 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your Order ID
Unboxing photos or a short video showing the damaged or incorrect product
2. Refund Approval Status
Once we receive your request and review the details (and inspect the returned item if a return is requested), we will notify you via email or SMS regarding the approval or rejection of your refund.
3. Processing Your Refund
If your refund is approved, it will be processed automatically.
The refund amount will be credited back to your original method of payment (UPI, Credit/Debit Card, Net Banking, etc.).
The refund will be processed within 5–7 business days.
Note: It may take some additional time for your bank or credit card company to officially post the refund to your account.
4. Cancellations
Orders can only be canceled if they have not yet been dispatched from our facility. Once the order is shipped, we cannot accept cancellations or offer refunds for change of mind, given the perishable nature of food items.
5. Contact Us
For any questions, support, or to initiate a refund claim, please reach out to us at:
Email: Ultimatechatani@gmail.com
Phone: 8087969717
Website: ultimatechatani.in